Experts say police who dragged passenger had other options
19 April, 2017, 01:23 | Author: Kristi Walker
"Consumer trust and confidence are critical to ensure this industry continues to thrive, and we hope United Airlines will work diligently to immediately address this incident and make necessary improvements to ensure it does not happen again", the letter reads, before providing a list of questions senators want answered by April 24.
Footage of a bloodied Dr David Dao, 69, being dragged off an overbooked flight by airport security officers on Sunday night quickly went viral.
Munoz, who leads United's parent company, apologized again to Kentucky physician David Dao, his family and the other passengers who witnessed him being taken off the flight.
An attorney who represents Dao said his client was being treated at a Chicago hospital for injuries he sustained on the plane and that the family would not comment.
Several passengers on United flight 3411 from Chicago O'Hare International Airport to Louisville, Kentucky, captured video as a man was dragged off the plane by authorities after he apparently refused to leave from an overbooked flight.
A total of three officers with the Chicago Department of Aviation have been placed on administrative leave, WLS reported Wednesday. However, the airline's chief executive, Oscar Munoz, has reiterated that he will not resign while expressing his "shame and embarrassment" over an incident that he regarded as "truly horrific".
The 300 officers on the Aviation Department's certified police force do not carry weapons (nor have they ever done so), but they have been asking to be armed since the force's founding 30 years ago, according to the Chicago Sun Times. Those documents are often the first steps toward a lawsuit. Two more officers were suspended Wednesday.
The event stemmed from a common air travel issue - a full flight. When no one volunteered, the offer was increased to $800. When no one voluntarily came forward, United selected four passengers at random. He refused to leave.
The backlash from the incident resonated around the world, with social media users in the United States, China and Vietnam calling for boycotts of the No 3 U.S. carrier by passenger traffic and an end to the practice of overbooking flights. Screaming can be heard on the videos as Dao is dragged from his window seat and across the armrest, but he is not seen fighting with the officers.
"They don't want to be in the position of kicking off a Global member or a 1K passenger", said Paul Touw, CEO of Stellar Aero, a digital marketplace for private jets. "This is wrong", "Look at what you did to him" and "Busted his lip". The four top-ranking members of the Senate Commerce Committee asked the airline and Chicago airport officials for more information about what happened.
United Scrambles To Recover From Ousted Passenger Fiasco
No passengers on the plane have mentioned that Dao did anything but refuse to leave the plane when he was ordered to do so. Alderman Mike Zalewski says he does not know who will represent the airline before the city council's Aviation Committee.