Global computer outage grounds BA Heathrow, Gatwick flights
28 May, 2017, 01:49 | Author: Glen Fletcher
British Airways said it had cancelled all flights from London'sHeathrow and Gatwick airports scheduled before 6pm on Saturday due to a global computer outage. Airline officials have said they have no evidence of a cyberattack.
The outage comes amid a busy weekend for travel, with Monday being a holiday in both the United Kingdom and the United States. He said passengers on planes that have landed at Heathrow were unable to get off because there was nowhere to park. It urged passengers not to go to the airports.
It apologised for the "global system outage" and said it was "working to resolve the the problem".
Heathrow Airport, one of the world's busiest, said in a statement: "We are working closely with the airline to assist passengers who have been affected by the British Airways issue and have extra customer service colleagues in terminals to assist those passengers already at Heathrow". Another traveler, PR executive Melissa Davis, said her BA plane was held for more than 90 minutes on the tarmac at Heathrow on a flight arriving from Belfast.
Passengers at Gatwick Airport faced chaotic scenes and long queues due to a baggage system problem on Friday.
Others said they had been delayed at the airport or on runways before take off.
The airline had suffered previous IT glitches, with passengers hit by severe delays in July and September a year ago.
Inside Heathrow's Terminal 5, Luke Hallard wrote that "everyone remarkably calm despite British Airways chaos, but wait until the lounge runs out of booze".
British Airways is scrambling to sort out the problem and is offering full refunds to stranded passengers.
"I've tried to call customer services but their systems are still down so they weren't able to help me, and they told me it was a worldwide issue".
"When we left the check-in area there were angry people, people getting frustrated that their flights were coming up or near to departure, people getting turned away. with BA staff basically saying "if you've not checked in online, you've missed your flight", she told Sky News.
"We will be updating the situation via the media regularly throughout the day".
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